Privacy Policy

This policy sets out important information about protecting your privacy.  At any time you can contact us at if you have any questions about privacy, and how Silk Ilk collects and uses personal data of customers.

What data is obtained 

 If you make a purchase from our online store then to complete your purchase you will need to provide information which is your name, your billing address, and shipping address and contact details such as email and/or mobile number and the details of a method of payment. 

Financial information is used only for processing a purchase that you have made.

We use contact details to contact you related to your purchase.

You may be offered the opportunity to provide your contact details so that we can contact you for promotional and marketing activities.  If you agree to provide your contact details then you may be required to provide an email address or mobile or cell phone number.   You can withdraw your consent to these type of activities simply by email us at 

Processes such as cookies are used to analyse how visitors use our website.   This involves monitoring visitors as they access the site.  The information is used to improve visitor experience and to devise and adjust marketing and promotional activities and make amendments to the site content.

If you contact us through any of the contact details and processes that are available then it may be necessary to obtain your name and contact details to assist you and resolve any issues.

For user accounts you will be asked to provide your name and your contact details.

We may conduct surveys in which case we may obtain your name and contact details together with your response or opinion on questions related to our business. 

Who will process your data

The data that you provide will be mainly used by employees of SilkIlk who are tasked to use that data for business purposes.  The data may also at times be processed by third parties, such as digital and IT experts and advisers and marketing specialists.  Third parties are only permitted to use data for the purposes instructed by Silk Ilk.

How long is data retained

Data that is obtained from you is kept for the period that you have agreed to or for the period necessary to achieve the objective that it has been obtained for.  Otherwise data is only kept for as long as it is needed.  Please be aware that we are required to keep some data for periods set by laws such as taxation laws.

Your rights

You have a number protections by law about data that you have supplied or has been obtained.

You are entitled to:

  • be told what information we have about you;
  • be informed about how we obtained data and how we use data;
  • ask that data about you be corrected or updated or added to;
  • withdraw consent that you  have given about use or your personal data;
  • require us to stop using or processing your data;
  • obtain details of the personal data that we hold about you. 
How to contact us

You can contact us at any time about this privacy policy and your rights by emailing us at